Order cancellations must be made in writing, quoting your order number, within 7 working days.
Return or exchange an item
· The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Loss or damage experienced in transit would also fall under the customers liability.
· The cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Please email us at [email protected] to notify us of our return, at which point you will be provided with a details on how to return your item.
If the item you received is faulty, please email us on [email protected], quoting your order number, your name and address, details of the product and the reason for return. Also please let us know if you require a refund or a replacement. We will then send further instructions on how to return your item. You have 28 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please email us on [email protected], quoting your order number, your name and address, details of the item you received and we will send further instruction on how to return your item.
Sale items are not eligible for a refund. Store credit or exchange only.